Purpose of the position

Relationship Development Senior Officer is the position to manage, motivate, and enhance the engagement of, ‘Major donors’ (‘high value donors’ including corporate and individual) by one to one personal approach in order to maintain and increase donation income for Médecins Sans Frontières(MSF). 

Objectives

Relationship Development Senior Officer is expected: 

• To grow and strengthen engagement of targeted major corporate and individual donors 
• To raise retention rate of corporate donors and raise life time donation of individual donor account

Main Responsibilities

１．Acquire new corporate donors (expected time allocation: around 60%)

• Build and strengthen relationships with corporations that have no donation history, either individually or through mass measures
• Send DMs, hold events, etc. in collaboration with other teams to gain a foothold in building relationship
• Build and strengthen relationships with influencers (economic organizations, CSR/ESG/SDGs promotion organizations, etc.) that influence the decision-making of corporations
• Work with team members to develop corporate donation acceptance rules for accepting donations

２．Respond to donations/inquiries from corporates (expected time allocation: around 10%)

• Respond to donations and donation inquiries that come in during emergency situations
• Work with team members to respond to donations and donation inquiries that approach MSF with interest (thank you calls, case screening, industry checks (due diligence if necessary), contract execution, etc.)

３．Strengthen relationships with existing corporate donors (expected time allocation: around 10%)

• Donation appeals in emergency situations
• Cooperation in planning and implementation of mass initiatives (events for existing donors, creation and sending of materials)
• Provide individualized support

４．People/team management　(expected time allocation: around 10%)

• Daily supervision for officer level staffs and assistant
• Motivate, support and coach team members
• Contribute in maintaining healthy/cooperative working environment
• Give input and provide proposal for team/group/function wide objectives

５．Contribution for MSF Japan and the movement　(expected time allocation: around 10%)

• Lead and collaborate with other stakeholders to ensure the superior donor experience.
• Ensure alignment among departments and teams to generate synergies, economy of scale/scope.
• Provide meaningful input for MSF Japan review/plan sessions.
• Proactively create networks with external organizations, communities and individuals in order to contribute to MSF Japan activities.

For a detailed job description, skills and experience, please see the Job Description.

職務内容、スキルおよび経験についての詳細は英文 Job Description を参照してください。

Essential 

1. At least 5 years of  experience in marketing/customer relationship management/sales management
2. A sincere personality and high communication skills
3. Aspiration in humanitarian activities and social issues, empathy with the philosophy of MSF
4. Self-starter. Ability to achieve the goals with minimum guidelines
5. Skills to identify, analyse and solve complex problems 
6. Fluent Japanese and Business English for internal communication
7. Advanced level of Microsoft word, excel, and PowerPoint

Desirable 

1. Fundraising experience in major donation market
2. Experience of creating materials including direct mails, new letters, and advertisements
3. Use experience on CRM digital tool such as Salesforce

For a detailed job description, skills and experience, please see the Job Description.

職務内容、スキルおよび経験についての詳細は英文 Job Description を参照してください。

・Salary is determined based on job grade.
・Flexible working hours with a standard working day of 8 hours
・Full social insurance
・Commuting allowance, work from home allowance, and child allowance (in accordance with the organization's regulations)
・Two full days off per week. In addition to annual paid vacations（24 days/year), year-end and New Year vacations and congratulation or condolence leave are available.

・Salary includes 20 hours of fixed overtime pay.
・Others： No smoking indoors in principle (smoking rooms are available)

・給与は職位体系グレードに基づいて決定
・1日の標準労働時間を8時間とするフレックスタイム制
・社会保険完備
・通勤手当、在宅勤務手当、子ども手当支給（当団体規定による）
・完全週休2日制。24日/年の年次有給休暇の他に、年末年始・慶弔休暇あり

・給与には20時間分の固定残業代含む
・その他　：屋内原則禁煙（喫煙室あり）

Submit CV (in English), Motivation Letter (in English and Japanese), 日本語の履歴書（できれば顔写真つき), 職務経歴書 to the email address:  

hqhr-recruitment@tokyo.msf.org

CV(英文）、志望動機書（和英文）、日本語の履歴書（できれば顔写真つき）及び職務経歴書を、以下Eメール宛ご送付ください。

 hqhr-recruitment@tokyo.msf.org

・Please identify the position you apply for when you send us the email.
・Only short-listed applicants will be contacted.

・Eメールの件名欄に職種名を明記してください。
・ご応募の際、この人材募集をご覧になった求人媒体名をお書き添え願います。
・書類選考を通過した候補者の方のみにご連絡差し上げます。