Purpose of the position

Relationship Development Senior Officer is the position to manage, motivate, and enhance the engagement of ‘High Value’ corporate and individual donors (mainly corporate) by one to one personal approach in order to maintain and increase donation income for Médecins Sans Frontières (MSF). 

Objectives

Relationship Development Senior Officer is expected: 

• To maintain and strengthen engagement of ‘High Value’ corporate donors 
• To maintain and increase donation from ‘High Value’ corporate donors

Main Responsibilities

１）Maintaining and strengthening relationships with existing corporate donors (expected time allocation: around 50%) 

• Maintain and strengthen relationships with donors by reporting on medical activities and the use of funds in the field through regular communication (visits, phone calls, emails, letters) 
• In the event of an emergency, quickly inform donors of the situation in the field and MSF's funding needs to maximize donation opportunities
• Plan and implement measures (seminars, creation and sending of materials) targeting multiple donors
• Increase awareness and understanding by involving employees of the corporation in activity reports and donation events, and also lead to an increase in individual donations 

２）Inbound response (expected time allocation: around 20%)

• Respond efficiently to inquiries from corporations (especially when the number of inquiries increases due to an emergency situation)
• When accepting donations, conduct case reviews, industry checks (due diligence as necessary), and contract signing, etc.
• Update the rules for accepting donations (industry checks, due diligence) as necessary.
• Regularly check the status of contracts.

３）Acquiring new corporate donors (expected time allocation: around 10%)

• Develop and strengthen relationships with corporations that have no donation history, either individually or through mass measures
• To achieve the above, work with other teams to send direct mail, hold events, etc. 
• Build and strengthen relationships with influencers who can influence corporate decision-making

４）People/team management　(expected time allocation: around 10%)

• Coordinate with staff in charge of corporate donations and make arrangements within and outside of MSF
• Daily supervision for officer level staffs and assistant
• Motivate, support and coach team members
• Contribute in maintaining healthy/cooperative working environment
• Give input and provide proposal for team/group/function wide objectives

５）Contribution for MSF Japan and the movement　(expected time allocation: around 10%)

• Lead and collaborate with other stakeholders to ensure the superior donor experience.
• Ensure alignment among departments and teams to generate synergies, economy of scale/scope.
• Provide meaningful input for MSF Japan review/plan sessions.
• Proactively create networks with external organizations, communities and individuals in order to contribute to MSF Japan activities.

For a detailed job description, skills and experience, please see the Job Description.

職務内容、スキルおよび経験についての詳細は英文 Job Description を参照してください。

Essential 

1. At least 5 years of  experience in marketing/customer relationship management/sales management
2. A sincere personality and high communication skills
3. Aspiration in humanitarian activities and social issues, empathy with the philosophy of MSF
4. Self-starter. Ability to achieve the goals with minimum guidelines
5. Skills to identify, analyse and solve complex problems 
6. Fluent Japanese and business English for internal communication
7. Advanced level of Microsoft word, excel, and PowerPoint

Desirable 

1. Fundraising experience in ‘High Value’ donation market
2. Experience of creating materials including direct mails, new letters, and advertisements
3. Use experience on CRM digital tool such as Salesforce

For a detailed job description, skills and experience, please see the Job Description.

職務内容、スキルおよび経験についての詳細は英文 Job Description を参照してください。

・Salary is determined based on job grade.
・Flexible working hours with a standard working day of 8 hours
・Full social insurance
・Commuting allowance, work from home allowance, and child allowance (in accordance with the organization's regulations)
・Two full days off per week. In addition to annual paid vacations（24 days/year), year-end and New Year vacations and congratulation or condolence leave are available.

・Salary includes 20 hours of fixed overtime pay.
・Others： No smoking indoors in principle (smoking rooms are available)

・給与は職位体系グレードに基づいて決定
・1日の標準労働時間を8時間とするフレックスタイム制
・社会保険完備
・通勤手当、在宅勤務手当、子ども手当支給（当団体規定による）
・完全週休2日制。24日/年の年次有給休暇の他に、年末年始・慶弔休暇あり

・給与には20時間分の固定残業代含む
・その他　：屋内原則禁煙（喫煙室あり）

Submit CV (in English), Motivation Letter (in English and Japanese), 日本語の履歴書（できれば顔写真つき), 職務経歴書 to the email address:  

hqhr-recruitment@tokyo.msf.org

CV(英文）、志望動機書（和英文）、日本語の履歴書（できれば顔写真つき）及び職務経歴書を、以下Eメール宛ご送付ください。

 hqhr-recruitment@tokyo.msf.org

・Please identify the position you apply for when you send us the email.
・Only short-listed applicants will be contacted.

・Eメールの件名欄に職種名を明記してください。
・ご応募の際、この人材募集をご覧になった求人媒体名をお書き添え願います。
・書類選考を通過した候補者の方のみにご連絡差し上げます。