Purpose of the position

Under the direction of Business Application Manager, and with the collaboration with other IT members, Business Application Sr. Officer is responsible for maintaining and operating business application systems (ex. donor and other supporter management systems, BI systems and other applications developed specifically for MSF Japan Office) These systems are essential for supporting internal client activities from IT perspective.

Business Application Sr. Officer is also expected to contribute to improve/enhance IT internal processes and controls.

Main Responsibilities

1.System maintenance and system operation support

• Extract and aggregate data to support MSF Japan Business activity. 
• Maintain and update database records to ensure data accuracy and integrity.
• Design appropriate data processing functions on within business applications, based on clear understanding of data usage and management process in MSFJ’s operations.
• Manage user accounts and access privileges 
• Monitor system performance and operational processes.
• Coordinate with system vendors to support and manage the above activities when necessary. 

2.System management and enhancement

• Plan and manage business application systems, system architecture and IT related business schemes to provide adequate services and minimize risks with long term and overall optimization perspective.
• Manage system related requests and develop resources plan, mainly related to business application, from business users in MSFJ.
• Breakdown from business requirements to technical design or implements and propose appropriate solutions.
• Clarification of business requests with communication with business users to plan in detail of system development projects.
• Manage system implementation projects.
• Coordinate effectively with vendors to ensure the application is implemented with good quality, meeting requirements, within committed project timeline and budget.
• Manage and evaluate system related venders in Quality, Cost and Delivery perspective mainly by validating vendors’ documents and testing the systems.
• Maintain business application systems with coordinating proper resources (using internal resources or develop maintenance scheme with vendors Etc.).
• Providing user support and troubleshooting mainly business application systems for business users
• Ensure data security and compliance from the perspective of the business application functions, architecture and business scheme with the vendors.

3.Contribute to Enhance internal IT processes and procedures

• Following the direction of application manager, proactively propose ideas to enhance internal process and procedures to improve quality of services and work efficiency, and leading to implement those ideas 
• Properly lead and improve team to record and track activities to make it source of improvement and evidence of performance
• Make sure and continuously improve solutions, services and internal processes are compliant with required rules and regulations, and properly operated especially for data protection compliant.

For a detailed job description, skills and experience, please see the Job Description.

職務内容、スキルおよび経験についての詳細は英文 Job Description を参照してください。

ESSENTIAL CRITERIA 

• Proficient in SQL, VBA, and scripting languages used in Microsoft Access, Word, and Excel, with experience handling complex queries
• Extensive experience in gathering and defining system requirements through direct communication with business users.
• Bilingual in Japanese and English, with excellent communication skills in conversation, reading, writing, and presentation.
• Strong oral and written communication skills with ability to present technical concepts to non IT audience.
• Experienced in vendor management, including contract negotiation and performance oversight
• Skilled in IT system planning and budgeting as a corporate systems engineer in non-IT companies.
• Demonstrated ability in designing, developing and testing of business application systems.
• Excellent interpersonal and teamwork skills, with a proven ability to coordinate with diverse stakeholders
• Highly organized and capable of working effectively under pressure

DESIRABLE CRITERIA 

• Strong business knowledge and hands on experiences with the CRM, E-Commerce, accounting
• Proven experience in negotiating and managing with system vendors
• Experience of BI (Business Intelligence) system development including support for marketing activities and data analysis
• Practical knowledge and experiences in implementing information security majors
• Experience serving as project manager or project leader for IT system development project.
• Basic Technical knowledge of system architecture and Database management

For a detailed job description, skills and experience, please see the Job Description.

職務内容、スキルおよび経験についての詳細は英文 Job Description を参照してください。

・Salary is determined based on job grade.
・Flexible working hours with a standard working day of 8 hours
・Full social insurance
・Commuting allowance, work from home allowance, and child allowance (in accordance with the organization's regulations)
・Two full days off per week. In addition to annual paid vacations (24 days/year), year-end and New Year vacations and congratulation or condolence leave are available.
・Salary includes 20 hours of fixed overtime pay.

・Probation period: 6 months
・Others： No smoking indoors in principle (smoking rooms are available)

・ 給与は職位体系グレードに基づいて決定
・ 1日の標準労働時間を8時間とするフレックスタイム制
・ 社会保険完備
・ 通勤手当、在宅勤務手当、子ども手当支給（当団体規定による）
・ 完全週休2日制。24日/年の年次有給休暇の他に、年末年始・慶弔休暇あり
・ 給与には20時間分の固定残業代含む

・ 試用期間：６か月
・ その他　：屋内原則禁煙（喫煙室あり）

Submit CV (in English), Motivation Letter (in English), 日本語の履歴書（できれば顔写真つき), 職務経歴書, 志望動機書 to the email address:  

hqhr-recruitment@tokyo.msf.org

CV(英文）、Motivation  Letter（英文）、日本語の履歴書（できれば顔写真つき)、職務経歴書、及び志望動機書を、以下Eメール宛ご送付ください。

 hqhr-recruitment@tokyo.msf.org

・Please identify the position you apply for when you send us the email.
・Only short-listed applicants will be contacted.
・The selection process will start in order of application.

・Eメールの件名欄に職種名を明記してください。
・ご応募の際、この人材募集をご覧になった求人媒体名をお書き添え願います。
・書類選考を通過した候補者の方のみにご連絡差し上げます。
・応募があり次第、順次選考を進めさせていただきます。