<About US>

TELL is a not-for-profit organization dedicated to providing the best, most effective support and counseling services to the international community in Japan, specifically to address the country’s growing (and, in many cases, unmet) mental healthcare needs.

Joining TELL offers a rare opportunity to apply your skills and experiences to an organization that makes a tangible difference in people's lives every day. 

<The Role>

Intake & Office Coordinator is responsible for managing and processing all client referrals, maintaining communications and relationships with referral sources, and working closely with our clinicians and the administrative team regarding all referral-related matters. This position will be willing to support prospective and current clients in all psychological states in need of support. Intake & Office Coordinator will also support in-person clinicians and clients, ensuring the office space is well-kept to provide a positive environment.

Please refer to the attached JD for details.

• At least 3 years of experience working in a fast-paced office environment
• Business-level or higher English proficiency in reading, writing, and speaking is required to handle client calls and communicate effectively with internal and external stakeholders. Japanese language skills are preferred
• Computer proficiency (including Google Workspace & Microsoft Office)
• Experience at interacting on a professional level with a wide range of people and organizations
• Maintaining composure under pressure while maintaining empathy for clients matters
• Strong customer service acumen and respect for client confidentiality
• Excellent organizational and communication skills
• Detail oriented and efficient
• Embrace diversity with compassion and respect
• Previous experience in a clinical or medical setting preferred

• Full social insurance coverage（雇用・労災・健康・厚生年金）
• Transportation expenses provided in accordance with company policy
• Paid annual leave
• Childcare leave available
• Mandatory retirement age: 65
• Work-from-home and remote work options available (Required to work from the office at least four times a week)
• Three-month flexible working hours system with no core hours

Interested candidates should send a CV or Resume to the following emails: tell.clinical.assistant@telljp.com; clinical.manager@telljp.com; clinical.director@telljp.com; 

・ Please identify the position you are applying for when you send us the email.
・ Only short-listed applicants will be contacted.
・ We will close the position as soon as the best candidate is selected.

We are unable to provide a work visa, and require all applicants to have working permissions and residence established in Japan in order to be considered for the position.